We all know how digital technology has irreversibly changed our daily lives: we normally interact with IT-tools to achieve private goals but also to manage our relations with public and private institutions, such as banks or governmental agencies. The COVID-19 pandemic further accelerated the rush to digital-only services, for in-person interaction suddenly became dangerous. E-commerce, online assistance, digitalized payment methods, e-Government went from being an option to being necessary for businesses to run, and for individuals to stay safe 1. The World Health organization itself recommended to use as little cash as possible, in order to prevent the spread of the virus 2: a traditional and somewhat controversial claim of the anti-money laundering experts was accepted overnight as a precautionary measure. At the same time, all administrations were forced to boost their online services, as more and more people and companies were filing for state programs; what required an in-person meeting had to be rapidly rearranged to happen remotely 3.
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